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Philosophy
| Buchanan Group takes great pride in living its business values: |
| Honesty |
Leadership |
Compassion/Caring |
| Growth |
Economic Value |
Quality |
| Community |
Education |
Families |
| Professionalism |
Employees |
Team Spirit |
| Innovation |
Being Proactive |
Fundamental Principles
Our organization is focused on providing Families with quality services at every level of our organization. Every full time and part time employee within our organization must understand that, in our business, The Customer Is King. In our business, the customer is every Family that enters any of our facilities. Our goal is to provide families with prompt, courteous, and professional service. Every member of the organization and every department in our Company must support this goal. Each of us must assume responsibility for the quality of our services and for delivering those services in a cost efficient manner.
The organization is dedicated to creating a working environment based on the respect of individual capabilities and group oriented accomplishments. Each employee must participate in building a Company where we can work safely, where initiative is encouraged, where mistakes and problems are freely communicated so as to allow improvement in our output, and where challenges and opportunities exist for everyone.
The Individual: Our employees are the most valuable assets we have. We are committed to being a Company that respects, values and challenges every individual.
The Organization: We realize that success is assured if we strive to be an innovative organization that encourages planned growth and creative change.
The Customer: Never forgetting who keeps us in business, we are a Company that is focused on and driven by customer satisfaction.
The Community: We will strive to be a responsible, efficient, productive and contributing member of our community.
Quality and Service
The Company's overall strategy is to achieve superior competitive performance by providing our Families outstanding quality and service in a cost-efficient manner. We are also dependent upon our internal customers. We are dependent on our supervisors, our subordinates, other departments, other locations, etc. for information, timely processing of accurate paperwork, reports and other ingredients that are essential for each of us to do our jobs effectively. The manner in which we deliver these goods and services to our internal customers is another essential measurement of quality. |
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